Shipping Policy

Shipping Overview

At Mega Mobile, we understand that fast and reliable shipping is crucial to your shopping experience. We use Shiprocket as our third-party shipping aggregator to ensure your orders reach you safely and on time across India.

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Fast Delivery

3-5 business days standard delivery

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Secure Packaging

All items are carefully packaged for protection

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Real-time Tracking

Track your order from warehouse to doorstep

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Nationwide Coverage

We deliver to all major cities across India

Delivery Options

Standard Delivery

Delivery Time: 3-5 business days

Cost: Free on orders above ₹499

Cost: ₹99 for orders below ₹499

Tracking: Available via Shiprocket

Two-Way Radio Delivery

Delivery Time: 3-5 business days

Cost: Free on orders above ₹499

Cost: ₹99 for orders below ₹499

Special Handling: Secure packaging for sensitive equipment

Signature Required: Delivery requires recipient signature

Age Verification: Valid ID proof required for delivery

Express Delivery

Delivery Time: Same day shipment

Cost: ₹99

Availability: Select cities only

Tracking: Real-time updates via Shiprocket

Our Shipping Process

Order Confirmation

Once your order is placed, you'll receive an immediate confirmation email with your order details.

Processing

Our team processes your order within 24 hours, ensuring all items are available and properly packaged.

Shipping

Your order is shipped with a tracking number sent to your email for real-time updates.

Delivery

Your package is delivered to your doorstep with signature confirmation for added security.

Delivery Areas

We currently deliver to all major cities and towns across India. Our delivery network covers:

Metro Cities

Mumbai, Maharashtra
Delhi, NCR
Bangalore, Karnataka
Hyderabad, Telangana
Chennai, Tamil Nadu
Kolkata, West Bengal
Pune, Maharashtra
Ahmedabad, Gujarat

Tier 2 Cities

Jaipur, Rajasthan
Lucknow, Uttar Pradesh
Chandigarh, Punjab
Indore, Madhya Pradesh
Bhopal, Madhya Pradesh
Vadodara, Gujarat
Coimbatore, Tamil Nadu
Vishakhapatnam, Andhra Pradesh

Other Areas

All state capitals
Major district headquarters
Industrial towns
Tourist destinations

Note: For areas not listed above, please contact our customer support team to check delivery availability.

Two-Way Radio Shipping Restrictions

📻 Radio Equipment Shipping

Special Requirements: Two-way radios and walkie-talkies require special handling and compliance with regulatory requirements.

Age Verification: Recipient must be 18 years or older
ID Proof Required: Valid government-issued ID must be presented
Signature Required: Delivery requires recipient signature
Secure Packaging: Equipment is packaged with extra protection
No Third-Party Delivery: Cannot be delivered to unauthorized persons

🚫 Restricted Areas

The following areas may have shipping restrictions for radio equipment:

High-Security Zones: Military installations and sensitive areas
Airport Vicinity: Areas near airports and airfields
Government Buildings: Areas near government facilities
Border Areas: International border regions
Restricted Zones: Areas with special security requirements

✅ Compliance Requirements

All radio equipment shipping complies with:

WPC Regulations: Wireless Planning & Coordination guidelines
Import/Export Rules: Applicable customs and trade regulations
Security Protocols: Enhanced security for sensitive equipment
Documentation: Proper documentation and labeling
Tracking: Enhanced tracking and monitoring

⚠️ Important Shipping Notice

Delivery Requirements: Two-way radio equipment requires special delivery procedures due to regulatory compliance requirements. Customers must be available to receive delivery and provide valid identification.

Failed Deliveries: If delivery cannot be completed due to missing ID or recipient unavailability, the package will be returned to our warehouse and a restocking fee may apply.

Order Tracking

Track your order from the moment it leaves our warehouse until it reaches your doorstep:

Email Tracking

You'll receive tracking updates via email at each stage of your delivery.

Website Tracking

Log into your account and visit "My Orders" to track your package in real-time.

SMS Updates

Receive SMS notifications about your delivery status and estimated arrival time.

Delivery Issues & Solutions

Package Not Delivered

If your package hasn't been delivered within the expected timeframe, please contact our customer support team with your order number.

Damaged Package

If you receive a damaged package, please refuse delivery and contact us immediately. We'll arrange a replacement.

Wrong Address

If you provided an incorrect address, contact us within 2 hours of placing the order to update the delivery address.

Delivery Attempt Failed

If delivery attempts fail, we'll hold your package for 3 days before returning it. Contact us to reschedule delivery.

Return Shipping

Free Return Shipping

No reverse or forward shipping costs will be borne by the buyer. Customers do not need to courier anything themselves. Simply create a return or replacement request, and our courier partner will be automatically assigned for pickup from the buyer's address at no additional cost.

Automatic courier partner assignment
Pickup from your doorstep
No need to visit courier offices
Real-time pickup tracking
Free packaging if needed
Hassle-free return experience

Return Process

Our streamlined return process ensures a smooth experience:

Create return request from your account
Our system auto-assigns courier partner
Courier contacts you within 24-48 hours
Schedule pickup at your convenience
Package item securely for pickup
Track return shipment in real-time

Important: Once you create a return or replacement request, our system will automatically assign a courier partner who will contact you within 24-48 hours to schedule pickup from your address. You don't need to arrange any courier service yourself.

Shipping Compliance & Standards

Shipping Standards

Packaging Standards: All items are packaged according to industry best practices
Quality Control: Pre-shipping inspection for all orders
Tracking Requirements: Real-time tracking for all shipments
Insurance Coverage: Full insurance coverage for high-value items
Delivery Confirmation: Signature required for orders above ₹2000

Regulatory Compliance

GST Compliance: All shipments include proper GST documentation
Customs Clearance: Proper documentation for international shipments
Hazardous Goods: Special handling for restricted items
Environmental Standards: Eco-friendly packaging materials
Safety Standards: Compliance with transportation safety regulations

Customer Protection

Delivery Guarantee: On-time delivery guarantee for express orders
Damage Protection: Full replacement for damaged items
Lost Package Policy: Immediate replacement for lost packages
Refund Timeline: 5-7 business days for shipping-related refunds
Dispute Resolution: Dedicated team for shipping disputes

Need Help?

If you have any questions about our shipping policy or need assistance with your order, our customer support team is here to help:

📧 Email Support

support@megamobile.in

📞 Phone Support

+91-6396092854

💬 Address:

MEGA MOBILE

16A 639, Vasundhara

Ghaziabad, Uttar Pradesh, 201012, India

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