Return & Refund Policy

Return Policy Overview

At Mega Mobile, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free return and refund process.

⏰

7-Day Returns

Return eligible items within 7 days of delivery

🔄

Self-Service

Apply for returns directly from your account section

💰

Quick Refunds

Refunds processed within 5-7 business days

📦

Easy Process

Create a ticket in customer care for return assistance

Return Eligibility

✅ Eligible for Returns

Items in original condition and packaging
Products with manufacturing defects
Wrong items received
Damaged items during shipping
Size/fit issues (for clothing and footwear)
Items not as described

❌ Not Eligible for Returns

Personal care items (for hygiene reasons)
Underwear and innerwear
Customized or personalized items
Gift cards and vouchers
Digital products and downloads
Items marked as "Final Sale"
Items used or damaged by customer
Items without original packaging
Two-way radios (walkie-talkies) that have been activated or used
Radio equipment with tampered or removed compliance labels
Radio devices that have been modified or reprogrammed

Two-Way Radio (Walkie-Talkie) Return Policy

📻 Radio Equipment Returns

Special Conditions: Two-way radios and walkie-talkies are subject to additional return restrictions due to regulatory compliance requirements.

Unused Condition: Must be in completely unused, factory-sealed condition
Compliance Labels: All regulatory compliance labels must be intact and unaltered
Original Packaging: Must include all original packaging, manuals, and accessories
No Activation: Device must not have been powered on or activated
No Programming: Must not have been programmed or configured

❌ Non-Returnable Radio Items

The following radio equipment cannot be returned:

Any radio that has been powered on or activated
Devices with removed or tampered compliance labels
Radios that have been programmed or configured
Equipment showing signs of use or wear
Devices missing original packaging or accessories
Radios that have been modified or tampered with

✅ Returnable Radio Items

The following radio equipment can be returned:

Factory-sealed, unused radio equipment
Devices with manufacturing defects (unopened)
Wrong model received (unopened)
Damaged during shipping (unopened)
Missing accessories (unopened)

⚠️ Regulatory Compliance Notice

Important: Two-way radio equipment is subject to strict regulatory compliance requirements in India. Once activated or used, these devices cannot be resold as new and may require special handling for disposal or refurbishment.

Customer Responsibility: Customers must verify that radio equipment meets their intended use requirements before opening or activating the device. Mega Mobile cannot accept returns of activated radio equipment due to regulatory restrictions.

How to Return an Item

Self-Service Return

Log into your account and go to "My Orders" section. Select the item you want to return and apply for return by yourself directly from your account.

Customer Care Ticket

Alternatively, you can create a ticket in customer care for return-related assistance and support.

Auto-Pickup Scheduled

Our courier partner will be automatically assigned and will contact you within 24-48 hours to schedule pickup from your address.

Package for Pickup

Pack the item securely in its original packaging. Our courier partner will handle all shipping arrangements.

Track Return

Track your return package using the tracking number provided by our courier partner.

Refund Processed

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refund Information

Refund Timeline

Credit/Debit Cards: 5-7 business days
UPI: 3-5 business days
Net Banking: 5-7 business days
Wallet: 24-48 hours
Cash on Delivery: Bank transfer within 7-10 days

What You'll Get Back

Full Refund: Product price + original shipping cost (for defective items)
Partial Refund: Product price only (customer-initiated returns)
Free Return Shipping: All return shipping costs covered by us

Important: Refunds are processed to the original payment method used for the purchase. For cash on delivery orders, refunds are processed via bank transfer to the account details provided during return.

Return Shipping

Free Return Shipping

No reverse or forward shipping costs will be borne by the buyer. Customers do not need to courier anything themselves. Simply create a return or replacement request, and our courier partner will be automatically assigned for pickup from the buyer's address at no additional cost.

We provide free return shipping for:

Defective or damaged items
Wrong items received
Items not as described
Size/fit issues
Change of mind
No longer needed

Auto-Assigned Pickup

Our streamlined return process includes:

Automatic courier partner assignment
Pickup from your doorstep
No need to visit courier offices
Real-time pickup tracking
Free packaging if needed
Hassle-free return experience

Important: Once you create a return or replacement request, our system will automatically assign a courier partner who will contact you within 24-48 hours to schedule pickup from your address. You don't need to arrange any courier service yourself.

Exchange Policy

We offer exchanges for size, color, or style changes on eligible items. Here's how it works:

Request Exchange

Contact our customer support team with your order number and desired exchange details.

Return Original Item

Return the original item using our standard return process.

Receive New Item

Once we receive your return, we'll ship the new item at no additional cost.

Note: Exchanges are subject to item availability. If the desired item is out of stock, we'll process a refund instead.

Return & Refund Compliance

Consumer Protection Compliance

Consumer Protection Act 2019: Full compliance with all provisions
Right to Return: 7-day return window as per our policy
Refund Timeline: 5-7 business days as mandated
Transparency: Clear disclosure of return policies
Grievance Redressal: Dedicated customer grievance officer

Quality Assurance Standards

Product Inspection: Pre-shipping quality checks
Defect Identification: Systematic defect reporting system
Quality Standards: Compliance with industry standards
Warranty Coverage: Manufacturer warranty support
Quality Metrics: Regular quality performance tracking

Financial Compliance

GST Compliance: Proper tax handling for returns
Payment Security: Secure refund processing
Banking Regulations: Compliance with RBI guidelines
Audit Trail: Complete transaction documentation
Fraud Prevention: Anti-fraud measures for returns

Need Help with Returns?

Our customer support team is here to help you with any questions about returns or refunds:

📧 Email Support

returns@megamobile.in

Response within 24 hours

📞 Phone Support

+91-6396092854

Available 9 AM - 6 PM (Mon-Sat)

💬 Live Chat

Chat with our support team

Available during business hours

Features
Availability:
Price
Options
Actions